Privacy Policy

At Urban Hive Co. (operated by fablesocialrelay.cloud), we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, shipping and billing addresses.
• Payment Information: Credit/debit card details (processed securely through our payment processor; we never store full card numbers).
• Communications: Messages you send us through our contact form, email, or chat.
• Subscription Preferences: Product choices, flavor preferences, and delivery schedules.

Information Collected Automatically

• Device Information: Browser type, operating system, screen resolution.
• Usage Data: Pages visited, time spent on site, referral sources.
• Cookies: Small text files that help us improve your browsing experience and remember your preferences.

2. How We Use Your Information

• To process and fulfill your orders and subscriptions.
• To communicate with you about orders, shipping, and account updates.
• To send newsletters and promotional emails (only with your consent; you can unsubscribe at any time).
• To improve our website, products, and services.
• To comply with legal obligations and resolve disputes.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Shipping carriers, payment processors, and email service providers — only as necessary to fulfill our services.
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and review the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Request a copy of your data in a portable format.

6. Cookies

We use essential cookies for site functionality and optional analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes by posting a notice on our website or sending an email. Continued use of our services after changes constitutes acceptance.

9. Contact Us

For privacy-related questions or to exercise your rights, contact us at [email protected] or visit our Contact page.

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